Getting good customer service is essential in business today. It doesn’t matter if you are a business to business or business to consumer enterprise, good customer relationships are the way of not just obtaining business but maintaining it.
In a recent industry report, a loyal customer is on average 10 times more valuable than their first ever purchase which is good news for any business. Nearly 70% of people would spend more money with a company that is renowned for having excellent customer service rather than take a possible cheaper option, and up to 67% of customers are happy to pay more to get a better customer experience. We all understand the benefit of paying for a quality product, certainly when it comes to hazardous environments and having the correct accreditations, it is elementary. However, it seems as though this is a good way forward for a sustainable business of all kinds.
Like many things today Covid has had an impact, even on our expectations, between 58% and 66% would switch brands if they felt they were not being valued. This underlies the importance and benefits of offering not just a good product range, but also good service.
As a global company Delta Mobrey is acutely aware of the importance positive customer service brings to the business so continually monitor any customer feedback. Our customer services teams are dedicated to working with differing regions across the globe. On the rare occasion things don’t go to plan we do spend time understanding why and where possible take corrective action. And on the upside when customers give us good feedback we take the time to celebrate.
Below are a few of the comments we have received this year.
About Delta Mobrey
For more than 100 years, Delta Mobrey Limited has been a world-leading specialist in the design and manufacture of quality process instrumentation for the measurement and control of fluids and gases in all industrial plant and equipment.
Trusted quality – proven value: quality and reliability have always formed the cornerstone of our success, recognised by industry with international approvals covering every aspect of our manufacturing and product portfolio, together with certifications spanning all areas of hazardous and regulated environments.
Global team – local support: as a global organisation, Delta Mobrey is totally committed to delivering the best possible customer service and technical support, ensuring a lifetime value of ownership, together with a flexible and responsive approach to meet our customers’ individual demands.