Good customer service means good business

 

Getting good customer service is essential in business today.  It doesn’t matter if you are a business to business or business to consumer enterprise, good customer relationships are the way of not just obtaining business but maintaining it. 

In a recent industry report, a loyal customer is on average 10 times more valuable than their first ever purchase which is good news for any business. Nearly 70% of people would spend more money with a company that is renowned for having excellent customer service rather than take a possible cheaper option, and up to 67% of customers are happy to pay more to get a better customer experience. We all understand the benefit of paying for a quality product, certainly when it comes to hazardous environments and having the correct accreditations, it is elementary.  However, it seems as though this is a good way forward for a sustainable business of all kinds.

Like many things today Covid has had an impact, even on our expectations, between 58% and 66% would switch brands if they felt they were not being valued. This underlies the importance and benefits of offering not just a good product range, but also good service.

As a global company Delta Mobrey is acutely aware of the importance positive customer service brings to the business so continually monitor any customer feedback. Our customer services teams are dedicated to working with differing regions across the globe.  On the rare occasion things don’t go to plan we do spend time understanding why and where possible take corrective action. And on the upside when customers give us good feedback we take the time to celebrate.

Below are a few of the comments we have received this year.