Improving the customer experience with a custom designed manufacturing site
Creating a production facility with faster customer delivery times, improved customer communication and streamlined processes is what Delta Mobrey is currently working on. In Q1 2023, Delta Mobrey will be moving its two UK manufacturing sites into one specifically designed facility based in Camberley, Surrey. The main objective being improving workflow across all areas to deliver an improved customer experience. This new premises is currently being designed to develop collaboration between the offices and production facilities, thereby making all departments as efficient and streamlined as possible. With the customised and improved layout of the facility, Delta Mobrey believes it can offer customers faster production times, clearer communication channels and an even greater level of customer service. The new working environment is designed to smooth all lines of communication, allowing for faster decision making, improve workflows and simplify administrative processes.
“Collaboration and teamwork are always positives for staff, commented Ray Harrison, Managing Director of Delta Mobrey. And ultimately it will be beneficial for our customers too, as improved working processes ensures we offer improved customer interactions and order fulfilment. We aim to reduce lead times and provide customer critical information faster and with greater levels of accuracy. I am looking forward to having us all in one site, bringing together all our company skills and develop a creative and collaborative culture which benefits both our customers and staff. The move involves a lot of planning to ensure customer orders are not impacted, a dedicated project team has been set up to schedule the movement of factory equipment in-line with production demands.”
The move will be completed in Q1 of 2023